so gangs of new york is apparently 2 dvds… that is, the movie spans 2 dvds, not just extra “stuff” on the second dvd. so when it shipped from netflix it ate up 2 slots of my 4 slot rental queue. kinda confused…. so i checked my rental terms. ahhhh so my plan says 4 dvds, not 4 movies. crap! thats actually pretty annoying.

so i emailed netflix just for confirmation… ordinarily this would be where i get pissy at Netflix, but they were nice enough to grant me an extra slot for now… just to put me back at 4 movies.

so, as annoyed as i was, i still love netflix… it lets me be a lazy procrastinating bum and never pay late fees.
here’s the email i got back from them:

Hello Shacolby,

Thanks for your message. In the past, we often found both discs in our two-disc sets were not returned together. This caused a delay in sending out the set to the next customer. We also realized that two-disc sets experienced far greater damage in shipping, even with special packaging.

By choosing not to ship out two-disc sets together, we are able to maintain our streamlined shipping process, and continue to offer our low monthly fees. Each disc will be a separate shipment and hold a separate spot in your Rental Queue. We truly apologize for any inconvenience this may have caused. Please keep in mind you may always check if a DVD is part of a multiple disc or two disc set by viewing the “Details” section of the movie display page.

As a courtesy I have issued a bonus disc outside of your plan allotment, in the hope of accommodating you for the trouble you have experienced.

Please do not hesitate to contact us if you have any further questions or concerns.

Thanks,
Xxxxxx
Netflix Customer Service